Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Avenue Louise 49, 1050 Brussels (BENU Ixelles).

Question 3

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are located in the room.

Question 4

Bar

Accepted Answer

Our bar is located on the ground floor and open Monday to Thursday and Sunday from 10:30 h to 24:00 h, Fridays and Saturdays from 10:30 h to 01:00 h.

Question 5

Payment

Accepted Answer

Payment garantee is requested upon check-in at the front desk. We accept cash, debit cards and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 6

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 7

Corporate Social Responsibility

Accepted Answer

The Hotel is ISO 5001, 14001 and Green Key certified. We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: H World International.

Question 8

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 9

Electricity

Accepted Answer

230 Volt alternating current.

Question 10

Electronics

Accepted Answer

• It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. • Charging e-bike batteries in the rooms is prohibited. • The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 11

Television

Accepted Answer

Each room is equipped with Sat-TV.

Question 12

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done at the front desk.

Question 13

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast on weekends and public holidays from 07:00 h to 11:00 h.

Question 14

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 15

Luggage service

Accepted Answer

Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 16

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website at https://shop.hrewards.com/.

Question 17

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now atH Rewards

Question 18

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available are available upon request.

Question 19

Children's equipment

Accepted Answer

Our Concierge Team will be delighted to guide you towards the most enchanting kid-friendly destination.

Question 20

Refrigerator

Accepted Answer

All rooms are equipped with a minibar. A variety of different snacks and drinks are available at an extra charge.

Question 21

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 22

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 23

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 24

Sewing Kit

Accepted Answer

A sewing kit is available in the room, in the closet.

Question 25

Parking

Accepted Answer

A public parking is available and directly accessible from the lobby by elevator.

Question 26

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 27

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 28

Umbrellas

Accepted Answer

An Umbrella is provided in your room, in the closet.

Question 29

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 10:00 h will be available after 19:00 h the same day. Please use the designated laundry bags. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the reception.

Question 30

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception.

Question 31

Reservations

Accepted Answer

Reservations in one of our Steigenberger Icons can, among others be made on our website at https://hrewards.com/en.

Question 32

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 33

Room service

Accepted Answer

Conveniently place your order via telephone with the front desk at a surcharge of 7.50 €. Our room service is available daily.

Question 34

Safe deposit boxes

Accepted Answer

Complimentary electronic safe deposit boxes are located at the front desk and in the rooms to keep your cash, jewellery, and other valuables safe. Please take note that we cannot accept responsibility for valuables gone missing from the rooms. We thank you for your understanding.

Question 35

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team. The following per-minute service charges are automatically captured by the hotel tracking system and charged at check-out.

Question 36

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 37

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 38

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 39

WiFi

Accepted Answer

Our hotel offers complimentary high-speed WiFi access throughout the hotel as well as in the rooms.

Question 40

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website Enjoy the entertainment!

Question 41

Internet Terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 42

Pillows

Accepted Answer

For your utmost comfort, a selection of pillows is available upon request.

Question 43

Tourist Information

Accepted Answer

For information about the tourist information, please contact our Concierge.

Question 44

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Question 45

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:30 h to 10:30 h.

Question 46

Shoeshine service

Accepted Answer

A shoe polishing machine is located on the ground floor. You will find a shoehorn and a shoe cleaning glove in your room. You may also ask our bellboys for the shoe shine service.

Question 47

Restaurant

Accepted Answer

The restaurant is open as follows: From 12:00 h to 22:00 h (last order) everyday The restaurant is located on the ground floor. You can find a selection of our dishes on the notice board in front of the restaurant.

Question 48

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility and dedicated rooms are available. Please contact our reception for more information.

Question 49

Train station

Accepted Answer

Brussels South (Midi station) Distance: 2.7 km

Estimated cab fare: 10 € (one way)

Near the hotel is the tram stop "Stéphanie".

Question 50

Airport

Accepted Answer

Brussels Zaventem Airport

Distance: 17.4 km

Estimated cab price: 50 € (one way)

Steigenberger Icon Wiltcher's Guest Guide

Steigenberger Icon Wiltcher's Guest Guide