Question 1

Bathrobe and Slippers

Accepted Answer

Bathrobe and slippers are availabele at the reception.

Question 2

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 3

Accessibility

Accepted Answer

The hotel is fully accessible to our guests with reduced mobility. Need more information? Contact our front desk.

Question 4

Bar & BistroLounge

Accepted Answer

Our bar and BistroLounge are located on the ground floor and open Mondays to Saturdays from 17:00 h to 24:00 h.

Question 5

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 6

Breakfast on weekdays

Accepted Answer

Start your day with our breakfast on weekdays from 06:00 h to 10:00 h.

Question 7

Breakfast on the weekend

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 11:00 h.

Question 8

Bike Rental

Accepted Answer

For bike rental, please contact the front desk.

Question 9

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 10

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 11

Children's equipment

Accepted Answer

For trips with children, contact our front desk and find out about our additional offers.

Question 12

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 13

Electricity

Accepted Answer

230 Volt alternating current.

Question 14

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “reception” speed dial button on the telephone.

Question 15

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website.

Question 16

Green Option

Accepted Answer

When using the Green Option, there is no room cleaning, towel change, bed linen change, trash can empty or the replenishment of amenities. In return a 5.00 € food and beverage voucher is received per stay at the front desk. Please inform the front desk if you wish to take advantage of the Green Option.

Question 17

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now at https://hrewards.com/en/account/registration.

Question 18

Internet terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 19

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 20

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 21

Lost property

Accepted Answer

Please hand in lost and found items at the front desk. In the case of lost items, please contact the front desk.

Question 22

Luggage service

Accepted Answer

For a fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 23

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 21:00 h.

Question 24

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our front desk.

Question 25

Newspapers

Accepted Answer

Scan the QR code in the public area of the hotel to read daily newspapers and magazines free of charge for 3 hours. You will be automatically logged out after this time. Want more reading material? Just scan the QR code again.

Question 26

Smoking & open fire

Accepted Answer

'- Smoking of any kind and vaporizing is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes. '- If a violation is detected, any resulting costs will be charged to the person responsible. '- If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability. '- Any resulting cost for the fire department or other security services are to be paid directly by the party responsible. '- In the event of non-compliance, the hotel will claim the resulting damages and costs. '- Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 27

Parking

Accepted Answer

Paid parking spaces are available in a public parking lot below the hotel.

Question 28

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 29

Pharmacy

Accepted Answer

The nearest pharmacy is located at Seestrasse 40, 17424 Heringsdorf. We can also provide you with information about which pharmacy is on emergency duty at reception.

Question 30

Phone

Accepted Answer

During your stay, the phone in your room is available for local and long-distance calls or to reach our in-house service team. The service charges are automatically captured by the hotel tracking system and charged at check-out. Front Desk: Press the “Reception” button on your room phone For in-house calls: Dial the respective room number. Emergency Police: 0 - 110 Emergency Fire Department: 0 - 112

To place an outside call directly to a specific room, please dial: +49 231 90 21 + the room number.

Question 31

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 32

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 33

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 34

Refrigerator

Accepted Answer

All rooms are equipped with a refrigerator. A variety of different snacks and drinks are available at the Bistro Box in the lobby.

Question 35

Repairs

Accepted Answer

If you need repairs in your room, please report it to front desk or use the repair door hanger in your room.

Question 36

Reservations

Accepted Answer

Reservations in one of our Steigenberger Hotels&Resorts can among others be made on our website at https://hrewards.com/en.

Question 37

Restaurant

Accepted Answer

Our restaurant Lilienthal Usedom is open at the following times: Breakfast: Monday to Sunday from 8:00 a.m. to 11:00 a.m. Dinner: Friday and Saturday from 6:00 p.m. to 9:00 p.m. (seasonal opening hours) The restaurant is located on the ground floor. You will find a selection of our offerings on the menu displayed outside the restaurant.

Question 38

Room service

Accepted Answer

Place your order conveniently by phone at the reception desk for an additional charge of €10.00. Our room service is available around the clock, every day.

Question 39

Safe deposit boxes

Accepted Answer

Free lockers are available at reception and a safe is provided in your room for storing money, jewelry, and other valuables. Please understand that we cannot accept liability for any valuables lost in the rooms.

Question 40

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 41

Shoeshine service

Accepted Answer

Shoe polishers are located on each floor near the elevators. You will find a shoehorn and a shoe polishing glove in your room.

Question 42

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 43

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 44

Tourist Information

Accepted Answer

The tourist information office is located at Delbrückstraße 69, 17424 Heringsdorf (tel.: 038378 / 2451).

Question 45

Umbrellas

Accepted Answer

You can find an umbrella in your closet.

Question 46

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 47

What to do in the event of a fire

Accepted Answer

Our hotel offers free high-speed Internet access ( WiFi ), which is available throughout the hotel as well as in the rooms. Simple steps to internet access:'

please connect to the network H Rewards via Steigenberger with your mobile device.'
'Go online now and become a H Rewards Member" or "I am a H Rewards member"

Question 48

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access:'

1. Please connect to network H Rewards by Steigenberger with your mobile end device.'

"Go online now become an H Rewards member" or "I am a H Rewards member"

Question 49

Bistro Box

Accepted Answer

A selection of different snacks and drinks is available at our Bistro Box in the lobby.

Question 50

Electronics

Accepted Answer

'- It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. '- Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 51

Nights rest, order & safety

Accepted Answer

As a H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links:' SIXT https://www.sixt.de/partnerss/hrewards/' Europcar https://www.europcar.de/de-de/p/europcar-partner/hrewards'

Question 52

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Steigenberger Grandhotel & Spa Heringsdorf Guest Guide

Steigenberger Grandhotel & Spa Heringsdorf Guest Guide