Question 1

Allergy Sufferers, Bedding/Information

Accepted Answer

Please inform our team at the front desk of any specific food allergies and dietary requirements and in case you need special bedding items.

Question 2

Pharmacy

Accepted Answer

The nearest pharmacy is located in Königswinter: Adler-Apotheke Hauptstraße 398 53639 Königswinter Name pharmacy Address pharmacy

Question 3

Beergarden

Accepted Answer

Our beer garden is open during the season from March to October – Thursdays and

Question 4

Bar

Accepted Answer

Our Nelson's Bar is located on the ground floor and is open daily from 6:00 p.m.

Question 5

Payment

Accepted Answer

Payment is due upon check-out at the front desk. We accept cash and all major credit cards including MasterCard, Diners Club, Visa Card, American Express, Maestro, V-Pay and Union-Pay.

Question 6

Check-in/Check-out

Accepted Answer

Rooms are available from 15:00 h on the day of arrival, and until 12:00 h on the day of your departure. A late check-out can be arranged with the front desk depending on availability and at a surcharge.

Question 7

Corporate Social Responsibility

Accepted Answer

We believe it is our natural responsibility to consider the effects of our actions on the environment and climate, on people and society. Learn more about our roots, values, targets, and actions - and accompany us on our future journey at: https://int.hworld.com/about-us/csr.

Question 8

Blankets

Accepted Answer

Additional woolen blankets or duvets are available at the front desk upon request.

Question 9

Electricity

Accepted Answer

230 Volt alternating current.

Question 10

Electronics

Accepted Answer

'- It must be checked before use whether personal devices (e.g. shaver, toothbrush, laptop) are suitable for the available current. '- Charging e-bike batteries in the rooms is prohibited. '- The use of larger electrical appliances such as hotplates, barbecues or similar is prohibited.

Question 11

Television

Accepted Answer

Each room is equipped with Sat-TV. You can find a current TV program overview in the Electronic Program Guide (EPG) of the television.

Question 12

Photocopy service/Scanner

Accepted Answer

Photocopies and print outs are available at the front desk. Should you wish to scan documents, this can be done free of charge at the front desk.

Question 13

Breakfast on Weekends

Accepted Answer

Start your day with our breakfast on weekends from 07:00 h to 11:00 h

Question 14

Lost property

Accepted Answer

Please hand in lost and found items at the reception. In the case of lost items, please contact the reception.

Question 15

Luggage service

Accepted Answer

For a fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out. For a fee and upon request, we will assist you in moving your luggage to the front desk. Storing your luggage at the front desk free of charge is possible, even if you have already checked-out.

Question 16

Gift vouchers

Accepted Answer

We will make your gift an unforgettable experience! Choose between high-quality vouchers in check format or a printout on paper and create your individual gift voucher conveniently and easily on our website at https://shop.hrewards.com/.

Question 17

H Rewards - our loyalty program

Accepted Answer

With our loyalty program H Rewards we reward your loyalty. As a member with every stay, you are collecting points that you can use for highly attractive redemption options. Become a member now atH Rewards

Question 18

Toiletries

Accepted Answer

Toiletries such as toothbrush or razor are available at the front desk.

Question 19

Children's equipment

Accepted Answer

For trips with children, contact our reception and find out about our additional offers.

Question 20

Refrigerator

Accepted Answer

All rooms are equipped with a well-stocked minibar.

Question 21

Charger

Accepted Answer

International socket adapters and chargers for mobile phones are available at the front desk against a deposit.

Question 22

Lunch package

Accepted Answer

Please order your lunch packages (for example instead of breakfast) at the front desk the evening before until 20:00 h.

Question 23

Medical supplies

Accepted Answer

For the various medical on-call contacts, please contact our reception.

Question 24

Night's rest, order & safety

Accepted Answer

The night's rest applies from 22:00 h to 6:00 h.
Our hotel expects guests, residents and staff to treat each other with respect.
We reserve the right to exercise our right of owner in the event of non-observance of the night's rest or disrespectful treatment of other guests, employees or third parties.
Persons not booked at the hotel are only permitted to enter the rooms after prior notification or approval from front desk. The hotel may refuse access. Persons not booked at the hotel are not permitted to stay between 22:00 h and 6:00 h.

Question 25

Sewing Kit

Accepted Answer

A sewing kit is available at the front desk.

Question 26

Parking

Accepted Answer

Paid parking spaces are available in the garage and in the outdoor parking lot directly at the hotel. Reservations are not necessary.

Question 27

Smoking & open fire

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This includes electronic cigarettes.
If a violation is detected, any resulting costs will be charged to the person responsible.
If a fire alarm is triggered by unauthorized smoking or the smoke detectors have been deliberately tampered with, the hotel accepts no liability.
Any resulting cost for the fire department or other security services are to be paid directly by the party responsible.
Furthermore, open fires and the lighting of candles by guests are prohibited throughout the hotel.

Question 28

Radio

Accepted Answer

You are able to receive a variety of radio stations through your TV.

Question 29

Umbrellas

Accepted Answer

An Umbrella is provided in your room.

Question 30

Laundry/Dry cleaning

Accepted Answer

A laundry service is available at a charge. All items received before 09:00 h will be available after 18:00 h the same day. Please use the designated laundry bags to drop off your garments at the front desk. Upon request and at an additional charge, we are happy to iron garments. Please contact our team at the front desk.

Question 31

Repairs

Accepted Answer

If you need repairs in your room, please report it to reception or use the repair door hanger in your room.

Question 32

Reservations

Accepted Answer

Reservations in one of our IntercityHotels can among others be made on our website at https://hrewards.com/en.

Question 33

Front desk

Accepted Answer

Our front desk can be reached 24/7 via the “Reception” speed dial key on the telephone.

Question 34

Room service

Accepted Answer

Order conveniently by phone for an additional charge of €8.00. Our room service is available 24 hours a day.

Question 35

Safe deposit boxes

Accepted Answer

A safe is available in every room for storing money, jewelry, and other valuables. Please understand that we cannot accept liability for any valuables lost in the rooms.

Question 36

Phone

Accepted Answer

"During your stay, you can use the telephone in your room to make local and long-distance calls by dialing “0” first, or to reach our staff in the hotel.

The charges per minute are automatically recorded by our hotel system and billed at check-out. Domestic calls: €1.20 per unit International calls/special numbers: €3.00 per unit

Reception: Press the “Reception” button on your room telephone. Room-to-room calls: Press the “Room to room” button on your room telephone and then dial the respective room number. Police emergency number: 0 - 110 Fire department emergency number: 0 - 112

To call directly from outside the hotel, dial +49 40 24870 + the desired room number."

Question 37

What to do in the event of a fire

Accepted Answer

You are in a hotel that is equipped with the latest fire protection regulations and techniques. In the event of a fire, the fire brigade is automatically informed. If you notice a fire, inform the reception immediately or press the next fire alarm. Please pay attention to the loudspeaker announcements. The escape routes are marked on the escape route plan in every room. Please keep calm and avoid panic.

Question 38

Linen change

Accepted Answer

Should you wish a daily linen change, please inform the front desk. For bathroom towels: A towel on the floor means “Please exchange”. A hanging towel means “I’ll use it again”.

Question 39

Wake-up Call

Accepted Answer

To make use of our wake-up service, please contact the front desk for the desired wake-up time.

Question 40

WiFi

Accepted Answer

Our hotel offers complimentary highspeed WiFi access and is available throughout the hotel as well as in the rooms. Simple steps to Internet access: 1. Please connect to network H Rewards by Steigenberger with your mobile end device. 2. Choose between ""Go online now become an H Rewards member"" or ""I am a H Rewards member"" or ""Go online without becoming a member"".

Question 41

Newspapers

Accepted Answer

To read daily newspapers and magazines free of charge, please connect to the hotels WiFi and open the following website Enjoy the entertainment!

Question 42

Internet Terminal

Accepted Answer

A computer workstation with internet access and printer is available in the lobby. For further questions, please contact the front desk.

Question 43

Pillows

Accepted Answer

Upon request, we are happy to offer additional pillows. Please contact our team at the front desk.

Question 44

Tourist Information

Accepted Answer

For information about the tourist information, please contact our Concierge.

Question 45

H Rewards - Car rental and shopping partner

Accepted Answer

As an H Rewards member, you benefit from discounts with our partners. Further information and bookings via the following links: SIXT Europcar

Question 46

Breakfast on Weekdays

Accepted Answer

Enjoy our generous breakfast buffet served in the restaurant weekdays from 06:00 h to 10:00 h

Question 47

Spa

Accepted Answer

Access to our spa area is free of charge for hotel guests. Bathrobes and slippers are provided in your room closet; of course, you are also welcome to bring your own. Treatments and therapies can be conveniently booked at sevenmountains-spa.com

Question 48

Train

Accepted Answer

Siegburg ICE train station

Distance: 22,0 km Estimated cab fare: 37,- € (one way)

Cologne main station

Distance: 44 km

Question 49

Flight

Accepted Answer

Cologne Airport/Bonn

Distance: 26,0 km Estimated cab costs: 75,- € (one way)

Question 50

Parking

Accepted Answer

Parking garage (directly at the hotel)

Costs: 15,- €/Tag

Parking spaces

Costs: 12,- €/24 hours

8,- €/8 hours

3,- €/3 hours

Costs for coaches may vary, please call 02223 74 - 0 for more information.

Steigenberger Icon Grandhotel & Spa Petersberg Guest Guide

Steigenberger Icon Grandhotel & Spa Petersberg Guest Guide