Question 1

People with allergies, bedding/Information

Accepted Answer

Please let our team at the front desk know about any food allergies or dietary requirements, as well as any need for special bedding.

Question 2

Pharmacy

Accepted Answer

You can find the nearest pharmacy in Königswinter: Adler-Apotheke, Hauptstraße 398, 53639 Königswinter

Question 3

Autorenbar

Accepted Answer

Our " Autorenbar " is located on the ground floor and is open Monday through Friday from 10:30 a.m. to 1:00 a.m., Saturdays from 11:30 a.m. to 1:00 a.m., and from 11:30 a.m. to 7:00 p.m.

Question 4

Payment

Accepted Answer

Please pay your hotel bill at the front desk. In addition to cash, we accept Mastercard, Diners Club, Visa, American Express, Maestro, V-Pay, and UnionPay, among others.

Question 5

Check-in/Check-Out

Accepted Answer

Rooms are available from 3:00 p.m. on the day of arrival and until 12:00 p.m. on the day of departure. Late check-out is possible upon consultation with the front desk and subject to availability, for an additional fee.

Question 6

Corporate Social Responsibility

Accepted Answer

It is part of our core philosophy to take into account the impact of our actions on the environment and climate, as well as on people and society, when making decisions. Learn more about our roots, values, goals, and initiatives, and join us on our journey into the future: https://int.hworld.com/about-us/csr.

Question 7

Blankets

Accepted Answer

Additional comforters are available upon request at the front desk.

Question 8

Electrical Voltage

Accepted Answer

230 volts AC.

Question 9

Electronic Devices

Accepted Answer

Before use, check whether your personal devices (e.g., electric shaver, toothbrush, laptop) are compatible with the available current. '- The use of larger electrical appliances, such as hot plates, grills, or similar devices, is not permitted.

Question 10

Television

Accepted Answer

Every room is equipped with satellite TV. You can find an up-to-date TV schedule in the TV's Electronic Program Guide (EPG).

Question 11

Photocopying Service/Scanner

Accepted Answer

You can obtain copies and printouts at the front desk. If you would like to scan documents free of charge, please feel free to contact the front desk as well.

Question 12

Breakfast on the weekends

Accepted Answer

Start your day with our breakfast buffet, served from 7:00 a.m. to 11:00 a.m. on weekends and holidays.

Question 13

Lost and Found

Accepted Answer

Please turn in any lost or found items at the front desk. If you have lost an item, please contact the front desk.

Question 14

Luggage Service

Accepted Answer

We'd be happy to take your luggage to the front desk for a fee. Even if you've already checked out, you can drop off your luggage at the front desk for storage at no charge.

Question 15

Gift Certificates

Accepted Answer

We'll turn your gift into an unforgettable experience! Choose between high-quality gift certificates in check format or ones you can print yourself on paper, and easily create your own personalized gift certificate on our website.

Question 16

H Rewards – Our Rewards Program

Accepted Answer

With our rewards program, H Rewards we reward your loyalty. As a member of the H Rewards rewards program, you’ll always benefit from exclusive offers and redemption options. Sign up now at https://hrewards.com/en/account/registration.

Question 17

Hygiene products

Accepted Answer

We have toiletries such as toothbrushes and razors available for you at the front desk.

Question 18

Traveling with a Child

Accepted Answer

For cribs or children's beds, please contact our reservations department before your arrival.

Question 19

Refrigerator

Accepted Answer

All rooms are equipped with a well-stocked minibar.

Question 20

Charger

Accepted Answer

International power adapters and cell phone chargers are available at the front desk for a deposit.

Question 21

Packed Lunch

Accepted Answer

Please order your packed lunches (e.g., instead of breakfast) at the front desk by 8:00 p.m. the night before.

Question 22

Health Care

Accepted Answer

For various medical on-call services, please contact our front desk.

Question 23

Peace and quiet at night, order, and safety

Accepted Answer

Quiet hours are from 10:00 p.m. to 6:00 a.m.
Our hotel expects its guests, residents, and employees to treat one another with respect.
We reserve the right to exercise our right to enforce house rules in the event of a violation of the quiet hours or disrespectful behavior toward other guests, employees, or third parties.
Persons who are not registered at the hotel are permitted access to the rooms only after prior notification or approval by the front desk. The hotel may deny access. Persons not registered at the hotel are not permitted to remain on the premises between 10:00 p.m. and 6:00 a.m.

Question 24

Sewing Supplies

Accepted Answer

You'll find sewing supplies in the closet.

Question 25

Parking

Accepted Answer

Paid parking is available right next to the hotel, both in the garage and in the outdoor parking spaces. No reservation is necessary.

Question 26

Smoking and Open Flames

Accepted Answer

Smoking is prohibited throughout the hotel (except in designated areas). This also applies to electronic cigarettes.
If a violation is detected, the resulting costs will be billed to the person responsible.
The hotel assumes no liability if a fire alarm is triggered due to unauthorized smoking or if smoke detectors are intentionally tampered with.
Any resulting costs for the fire department or other emergency services must be paid directly by the person responsible.
In addition, open flames and the lighting of candles by guests are prohibited throughout the hotel.

Question 27

Radio

Accepted Answer

You can receive a wide variety of radio stations on your TV.

Question 28

Umbrellas

Accepted Answer

You can get umbrellas at the front desk.

Question 29

/Dry Laundry and Dry Cleaning

Accepted Answer

You can have your clothes cleaned by us for a fee. If you drop off your laundry by 9:00 a.m., you’ll receive it back the same day starting at 6:00 p.m. Please drop off your clothes in the bag provided at the front desk. Upon request, we can also iron your clothes for a fee. Simply contact the front desk to arrange this.

Question 30

Repairs

Accepted Answer

If you need any repairs done in your room, please report them to the front desk.

Question 31

Reservations

Accepted Answer

Please note that reservations at our hotel can be made through our website or by calling 069 215 920. Alternatively, you can contact our reservations team at reservations@frankfurter-hof.steigenberger.de.

Question 32

Reception

Accepted Answer

Our front desk can be reached 24/7 s by pressing the "Front Desk" speed dial button on the phone.

Question 33

Room Service

Accepted Answer

For an additional charge of €10.00, you can conveniently place your order by phone at the front desk. Our room service is available 24 hours a day.

Question 34

Safe

Accepted Answer

Free electronic lockers are available at the front desk and in the guest rooms, where you can safely store your cash, jewelry, and other valuables. Please note that we cannot be held responsible for any valuables that go missing from the guest rooms. Thank you for your understanding.

Question 35

Phone

Accepted Answer

During your stay, you can use the phone in your room to make local and long-distance calls or to contact our in-house service team.

The following service charges per minute are automatically recorded by the hotel’s tracking system and billed at checkout. Domestic calls: 1.20 EUR per unit International calls: 3.00 EUR per unit

Front Desk: Press the “Front Desk” button on your room phone For internal calls: Press the “Room-to-Room” button on your room phone and then dial the corresponding room number. Police emergency number: 0 - 110 Fire department emergency number: 0 - 112

Question 36

What should you do in the event of a fire?

Accepted Answer

You are staying at a hotel that is equipped in accordance with the latest fire safety regulations and technology. In the event of a fire, the fire department will be notified automatically. If you notice a fire, please notify the front desk immediately or press the nearest fire alarm. Please listen for announcements over the loudspeaker. The escape routes are marked on the evacuation plan in each room. Please remain calm and avoid panicking.

Question 37

Laundry Change

Accepted Answer

If you would like your linens changed daily, please let the front desk know. For bath towels: A towel on the floor means "Please replace." A towel hanging up means "I'll be using it again."

Question 38

Wake-up Call

Accepted Answer

Please let the front desk know your desired wake-up time to take advantage of our wake-up service.

Question 39

Wi-Fi

Accepted Answer

Our hotel offers free high-speedWiFi access, which is available throughout the hotel and in the guest rooms. Simple steps to access the Internet:

Please connect your mobile device to the network “H Rewards by Steigenberger.”
Choose between “Go online now and H Rewards-Become a Member,” “I am H Rewardsa member,” or “Go online without becoming a member.”

Question 40

Newspapers

Accepted Answer

To read the free daily newspaper and magazines, please connect to the hotel's Wi-Fi and visit the following website: www.sharemagazines.de/steigenberger-icon We hope you enjoy your reading!

Question 41

Internet kiosk

Accepted Answer

An Internet terminal with printing capabilities is available in the lobby. If you have any further questions, please contact the front desk.

Question 42

Pillow

Accepted Answer

We are happy to provide additional pillows upon request. Please contact our team at the front desk.

Question 43

Tourist Information

Accepted Answer

For information about the tourist information office, please contact our concierge.

Question 44

H Rewards - Partners for Car Rental and Shopping

Accepted Answer

As a member H Rewards As a member, you’ll enjoy discounts with our partners. For more information and to make reservations, use the following links: SIXT Europcar

Question 45

Breakfast on Weekdays

Accepted Answer

Start your day with our breakfast buffet, served from 6:30 a.m. to 10:30 a.m. on weekdays.

Question 46

Train Station

Accepted Answer

Siegburg ICE Station Distance: 22.0 km Estimated taxi fare: €37 (one-way)

Cologne Central Station Distance: 44 km

Question 47

Airport

Accepted Answer

Cologne Airport/Bonn

Distance: 26.0 km Estimated taxi fare: €75 (one way)

Question 48

Spa

Accepted Answer

Access to our spa area is free for hotel guests. Bathrobes and slippers are provided in the closet in your room; of course, you are also welcome to bring your own. You can easily book spa services and treatments at sevenmountains-spa.com.

Question 49

Bar

Accepted Answer

Our Nelson’s Bar is located on the ground floor and is open daily starting at 6:00 p.m.

Question 50

Beer Garden

Accepted Answer

Our beer garden is open during the season from March through October—Thursdays and Fridays from 2:00 p.m. to 9:00 p.m., on Saturdays from 12:00 PM to 9:30 PM, and on Sundays from 11:00 AM to 8:00 PM (weather permitting).

Question 51

Bistro

Accepted Answer

Our Charles Bistro & Café invites you to enjoy coffee, cake, and other little treats daily from 12:00 p.m. to 6:00 p.m.

Question 52

Parking

Accepted Answer

Parking garage (right next to the hotel)

Cost: €15/Tag

Parking Spaces

Cost: €12/24 hours

€8/8 hours

€3/3 hours

Rates for buses may vary; please call 02223 74 - 0 for more information.

Steigenberger Icon Grandhotel Petersberg Königswinter Guest Guide

Steigenberger Icon Grandhotel Petersberg Königswinter Guest Guide