Question 1

Cancellation

Accepted Answer

Non-Flex Price cannot be cancelled as it is non-refundable. FlexPrice can be cancelled until 2.00 pm on the day of arrival. Cancel your reservation by contacting the hotel.

Question 2

Groups

Accepted Answer

If you require more than 9 rooms, you will need to make a group reservation. In doing such, we ensure that all information is correctly completed and you will receive the best price possible. Complete this form and our booking department will contact you as soon as possible.

Question 3

Lost and Found

Accepted Answer

We keep all lost and found items for 4 weeks. Following which, any items with visible serial numbers, such as electronics, jewelry and other valuables are handed over to the police’s lost property office. Everything else is then donated to charity.

If you have forgotten something at the hotel, notify us by e-mail with information such as your name, the date of your stay, name of the hotel, the room number and description of the lost item.

Question 4

Payment

Accepted Answer

At Zleep Hotel Hillerød we accept the majority of all credit and debit cards as a means of payment.

Question 5

Reception Opening hours

Accepted Answer

Monday - Friday: 06.00 – 22.00
Saturday, Sunday and public holidays: 07.30 – 22.00

The reception is closed at night, but it is still possible to check in using the self-service machine in the entrance at the main entrance.

Please note that changes to opening hours may occur.

Question 6

Smoking

Accepted Answer

All smoking is prohibited inside the hotels, but you are of course welcome to smoke outside. If you smoke inside the hotel, you will be charged DKK 1,500 for extra cleaning and an additional DKK 5,000 if you touch the smoke detector. An alert is sent directly to the chief of the fire department should you touch the smoke detector.

Question 7

Breakfast

Accepted Answer

We serve a good breakfast buffet partly with organic products. In the buffet you will find an assortment of rolls, eggs, pancakes, yogurt, muesli, cold cuts and pastries. In addition, we also offer a selection of gluten-free alternatives.

The buffet is open all week. The price is DKK 129 per adult per day and DKK 89 per child per day (up to the age of 12). Children below the age of 3 eat for free.

Opening hours:
Monday – Friday: 6.00 am – 10.00 am
Weekend and public holidays: 7.30 am – 11.00 am

Question 8

Children and additional guests

Accepted Answer

For every additional person in the room, we charge DKK 200 per night. Children between the ages 0 and 2 that sleep in their parents’ bed stay for free. It is possible to get a baby crib with pillow and duvet for DKK 100 per night.

Question 9

Dog Policy

Accepted Answer

We may kindly ask you to respect the following regulations:

It is allowed to bring max. 2 dogs per room.
Please follow the leash duty for dogs throughout the hotel. The leash must be max. length of 2 m.
Please place the “Dog in the room” sign on your room door whenever your dog is in the room.
Please inform the reception if your dog is left unattended in the room, and make sure the “Dog in the room” sign is placed on your room door.
If your dog is inside the room, housekeeping will not be entering the room. Instead, you can leave the room with the dog if you want it to be cleaned. In this case, remember to inform the reception.
If our team members must enter your room, we kindly ask you to hold your dog on a short leash or leave the room with your dog during this time.
Please be aware that dogs are not allowed in the breakfast area and fitness.
Please be aware that you as the owner of the dog are liable for all physical or material damage caused by your dog. These damages must be mentioned immediately at the reception.
The price for bringing your dog is DKK 150 per dog per day.
Please note that service dogs are excluded from this policy. We kindly ask you to provide us with your service dog legitimation or a similar document.

Question 10

Parking

Accepted Answer

You can park your car at the Slotsarkaderne parking garage located at: Markedsstræde 2, 3400 Hillerød.

It costs 120 DKK per day. Your car will be registered at the reception and you pay for parking at the hotel.

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Before parking in the parking garage, the car must be registered and paid for at the hotel's reception.

Question 11

Luggage storage

Accepted Answer

LuggageHero is now available at our hotel! Now you can easily and freely store your luggage with LuggageHero, directly from your smartphone. Everything is done via their platform, where you can book and manage your luggage storage yourself. It's flexible, secure, and gives you the freedom to enjoy your day without hassle. Visit LuggageHero's website or app to get started.

Zleep Hotel Hillerød

Zleep Hotel Hillerød

Features of the Hotel

Our Rooms (4)

Standard Double Room

Standard Twin Room

Large Double Room

Accessible Double Room

Standard Double Room

Good to know

Hotel information