Question 1

I have forgotten my password. What can I do?

Accepted Answer

Simply follow the link "Forgot password". A new password will be sent immediately to the e-mail address you provided.

Question 2

Can I change my personal information?

Accepted Answer

Yes. Members can change personal data and communication preferences at any time in the customer account. Only name changes must be supported by official documentation.

Question 3

Is there a customer support?

Accepted Answer

Yes. Visit our contact page for more information.

Question 4

Can I cancel my membership?

Accepted Answer

Yes, you can cancel your membership at any time. Your account will then be closed and your data will be subject to the EU General Data Protection Regulation. Please note that some data cannot be deleted due to legislation.

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