Question 1

What is H Rewards Meetings?

Accepted Answer

H Rewards Meetings is the meeting and event planner offering within H Rewards. It allows event organisers to earn H Rewards points when they book qualifying meetings, conferences, group events and, parties and private gatherings at participating hotels. Points can then be redeemed for hotel stays, experiences or other rewards within the H Rewards program.

Question 2

Who can participate in H Rewards Meetings?

Accepted Answer

Any eligible individual event planner who is an H Rewards member can earn points when organising a qualifying event at participating hotels. To be eligible, the planner must be an H Rewards member at the time the event contract is signed and provide their membership number during the booking process.

Question 3

When does the program start?

Accepted Answer

Members can earn Points for any event starting from Wednesday 1 July 2026 onwards. Events taking place prior to that date will not be eligible to earn Points.

Question 4

Who is not eligible to earn points?

Accepted Answer

Points cannot be earned by:

Planners whose company policies prohibit the collection of loyalty rewards
Government employees or representatives organising government-funded events
Government entities or government-affiliated associates
Group Wholesale & Tour Operator associates
Events that do not meet the qualifying event criteria or are not contracted accordingly.

Eligibility is always subject to the event meeting H Rewards Meetings program requirements.

Question 5

Do I need to stay at the hotel to earn points?

Accepted Answer

No. You can earn points as the event organiser even if you do not personally stay at the hotel.

Question 6

Can companies or organisations earn points?

Accepted Answer

Points are awarded to individual H Rewards members. Companies or organisations cannot hold H Rewards accounts or collect points.

Question 7

What types of events qualify for H Rewards Meetings?

Accepted Answer

Examples of qualifying events may include business meetings, conferences, seminars, corporate training sessions, workshops, incentive groups, corporate receptions, private gatherings and parties. Eligibility may vary by hotel and event type

Question 8

What is a “Qualifying Event”?

Accepted Answer

A Qualifying Event is a meeting or event that:

Takes place at a participating hotel
Includes meeting space and/or room accommodation, or event services
Is confirmed through a counter-signed event contract with the hotel
Has been agreed as eligible to earn Points by the hotel
Includes the H Rewards Meetings terms in the contract
Is billed via a master account (master bill) where applicable

Eligibility is confirmed by the hotel based on the program criteria.

Question 9

Can I earn points if the event contract did not include H Rewards Meetings?

Accepted Answer

Points can only be awarded if the event contract includes H Rewards Meetings. If the contract does not include this, Points cannot be awarded retroactively.

Question 10

Is there a minimum spend requirement?

Accepted Answer

No. There is no minimum event spend required to earn Points. However, the event must meet the Qualifying Event criteria and program requirements in order to be eligible.

Question 11

Can events booked through agencies qualify?

Accepted Answer

Yes. Events booked through third-party agencies or meeting platforms may qualify, provided they meet the H Rewards Meetings program criteria and are contracted accordingly with the hotel.

Question 12

Can I earn points for organising multiple events?

Accepted Answer

Yes. Each qualifying event can earn points separately, provided it meets the program criteria.

Question 13

What revenue qualifies for earning points?

Accepted Answer

Points are earned on Eligible Event Charges, which may include:

Meeting room rental or venue hire
Contracted food and beverage related to the event
In-house audio-visual and technical services
Event packages and other services billed by the hotel
Guest rooms, only if they are included on the master bill
Additional services booked by the organisation whilst being on-site, charged to the master bill and agreed and signed off upon via the on-site designated representative

Eligible charges are defined in the event contract and confirmed by the hotel.

Question 14

Are guest rooms eligible for earning points?

Accepted Answer

Guest rooms are eligible for earning Points only if they are included on the master bill as part of the event contract. Rooms paid individually by attendees are not eligible under H Rewards Meetings, but members may earn Points separately through the standard H Rewards program.

Question 15

What revenue does not qualify for points?

Accepted Answer

The following do not qualify as Eligible Event Charges:

Taxes, service charges and statutory fees
Third-party vendor services not billed through the hotel
Cancellation fees, no-show fees or penalties
Charges not included in the event contract

This list is non-exhaustive. The hotel reserves the right to determine additional non-eligible charges in line with the event contract and applicable programme terms and conditions.

Question 16

Do I earn points on cancellation or no-show fees?

Accepted Answer

No. Points are only awarded on revenue from events that take place and generate eligible event spend.

Question 17

Can hotels exclude certain charges from earning points?

Accepted Answer

Yes. Hotels may exclude certain discounted or specially negotiated charges from eligible revenue.

Question 18

How many points will I earn per event?

Accepted Answer

Members earn 3 H Rewards points for every €1 spent on eligible event revenue.

Question 19

Can I earn status points or status nights as an event planner?

Accepted Answer

Currently, members earn Reward Points only. Status points and status nights are not awarded for meetings or events.

Question 20

Is there a maximum number of points I can earn?

Accepted Answer

Yes, a maximum of 100,000 Points may be earned per event, in line with the H Rewards program terms.

Question 21

Can points be shared between planners?

Accepted Answer

Points are normally credited to one H Rewards member per event. Points may be shared between a maximum of two H Rewards members, provided this is:

Agreed in advance
Clearly documented in the event counter signed contract
Points can be shared between organization and agency if both are documented in the counter signed contract

Points cannot be split or reassigned after they have been credited.

Question 22

When will my points be credited?

Accepted Answer

Points are credited after the event has taken place and the final invoice has been fully paid. Once these conditions are met, Points are typically credited within 10 days. Points cannot be issued before the event is completed and payment is received.

Question 23

How can I redeem points earned from an event?

Accepted Answer

Points can be redeemed through HRewards.com for hotel stays, upgrades, experiences and other rewards available in the program.

Question 24

Can I use points earned from an event to pay for that same event?

Accepted Answer

No. Points earned from an event cannot be applied to the invoice of the same event.

Question 25

Can points be exchanged for cash?

Accepted Answer

No. H Rewards points cannot be redeemed for cash.

Question 26

Are points transferable?

Accepted Answer

Points are credited to an individual member account and are not transferable.

Question 27

What happens if I do not have enough points for a redemption?

Accepted Answer

You can continue earning points until you have enough to redeem for your chosen reward.

Question 28

What happens if my event is cancelled?

Accepted Answer

If an event is cancelled before it takes place, points will not be awarded.

Question 29

What happens if the final invoice changes after the event?

Accepted Answer

If the final invoice amount is adjusted, the number of points awarded may also be adjusted.

Question 30

What happens if the event planner changes?

Accepted Answer

If the event planner changes before the event takes place, the contract may be updated. Once Points have been credited, they cannot be transferred.

Question 31

What should I do if my points were not credited?

Accepted Answer

You should first contact the hotel where the event took place. The Sales Manager will review the event details and confirm eligibility. If applicable, a missing Points request can be submitted through your H Rewards account within the 3-month claim period.

Question 32

Is there a deadline to claim missing points?

Accepted Answer

Yes. Missing points claims must be submitted within 3 months of the event taking place, in line with the H Rewards program terms.

Question 33

Who should I contact if I have questions about my event points?

Accepted Answer

Please reach out to your hotel sales contact.

General Questions

Event Eligibility

Eligible Revenue

Earning Points

Redemption and Use of Points

Adjustments and Claims