Question 1

Why is H Rewards making changes to the member benefits?

Accepted Answer

We’re evolving H Rewards to better align with what our members value most, while ensuring long-term program sustainability. We’re also making room for exciting new benefits like the referral program.

Question 2

When will the new benefits take effect?

Accepted Answer

The updated benefits will roll out from 25 August 2025.

Question 3

I don’t like the changes - can I cancel my membership?

Accepted Answer

Yes, you're free to cancel your membership at any time via "Profile" → "Account Details", although we do hope you’ll continue enjoying the enhanced benefits on offer.

Question 4

Will I see these changes in the App or Website?

Accepted Answer

Yes. All updates will be reflected on the App and Website from 25 August 2025.

Question 5

Where can I see a full list of the benefits?

Accepted Answer

You’ll find an updated benefits chart for each membership tier on hrewards.com/loyalty starting from 25 August 2025.

Question 6

Will I need to do anything to activate the new benefits?

Accepted Answer

No action is needed. Your account will automatically reflect the updated benefits once they go live.

Question 7

Are there any other changes that I should be aware of?

Accepted Answer

As part of our commitment to keeping H Rewards relevant and valuable, we've made the strategic decision to end our partnership with The Bicester Collection, effective from 25 August.

We know partnerships are an important part of the program, and we're actively working on new collaborations to bring you fresh, exciting benefits - stay tuned for more.

Question 8

What’s changing about the Member Rate?

Accepted Answer

Instead of offering a fixed discount by tier, we’re moving to a more dynamic model. All members will now have access to exclusive rates that may vary by hotel and date. This gives hotels more flexibility to offer even better savings when possible.

Question 9

Will the Member Rate still be the lowest available rate?

Accepted Answer

Yes. Booking as an H Rewards member will always unlock the best available rate compared to public prices.

Question 10

How will the complimentary breakfast benefit change for Gold and Platinum members?

Accepted Answer

Complimentary breakfast is now exclusively reserved for Platinum members at Steigenberger Hotels & Resorts and Steigenberger Icons.

This change ensures better flexibility for our hotels and allows us to introduce other benefits that reflect how members travel today.

Question 11

What if I already booked a stay with breakfast under the old benefits?

Accepted Answer

If your booking was made before the changes take effect, your benefits will be honoured as per the policy at the time of booking.

Question 12

What’s new for Gold members and upgrades?

Accepted Answer

Gold members will now be eligible for complimentary enhanced room upgrade (subject to availability). Previously this was exclusive to Platinum. Enhanced rooms include rooms with a more desirable view, rooms on a higher floor, corner rooms, slightly bigger rooms or rooms with special amenities.

Question 13

Can I request an upgrade in advance?

Accepted Answer

Upgrades are based on availability at check-in and cannot be confirmed in advance.

Question 14

How does the referral program work?

Accepted Answer

Platinum members can refer up to 12 friends/family per year to Silver or Gold status. Gold members can refer up to 6. This is done via the member area in the App or Website.

Question 15

Do referred friends need to stay before they receive their status?

Accepted Answer

No. Once a referral is accepted, the referred member receives their status right away.

Question 16

Can I choose what status to gift?

Accepted Answer

Yes, you can choose to refer someone to either Silver or Gold.

Question 17

Can the same person be referred by multiple members?

Accepted Answer

No, a member can only be referred once. Duplicate referrals will not be accepted.

Program changes